Customer Service Policy

These terms and conditions apply to all orders placed on which is owned and operated by Ashtar Fze, Creative Tower, Fujairah

By placing an order with you accept and agree to these terms and conditions, the Privacy Policy and such other policies listed and regulary updated on website, which together constitute the entire agreement between us. Nothing in these terms of user and privacy policy affects your statutory rights, either as a consumer or otherwise.


Complete description of the Goods & Services provided sell cakes, flowers, customize products and rest of gift items from 3rd party suppliers.


Refund/Cancellation policy :  will refund any cancelled orders less the agreed cancellation charges which are applied by each supplier & any  applied costs. These charges will be shown at the time of payment and confirmation.

All refunds of any transaction amount will be made to the original form of payment.All complaints and order issues should be made in writing.


Transaction currency 

All payments are charged in Dirham the currency of the country United Arab Emirates which is displayed on our website as AED. Our currency converter is a simple tool to give you an approx value in your local currency. We will not be responsible for bank charges or fees applied by your credit card or bank; it is only for approximate guidelines and may differ slightly to what you are charged

Delivery & Replacement policy 

You order will be confirm after the placing order and receipt of payment. Delivery in Dubai and Sharjah will be made via our supplier temperature controlled chiller van in person; other Emirates will be delivered using a local courier service and will be a next day delivery service if the products are available to be purchase.

The contents of each gift are subject to availability.  Ashtar Fze reserves the right to substitute any items where appropriate, and guarantee that all replacements are of equal or greater value.Delivery information such as Customer Name, Location, Address and Contact Number will be stored for delivery purposes.  Other personal identifiable information will not be stored. Same day delivery is available for orders received before 2 PM dubai time.


Eligibilty & registration requirement

  1. You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility criteria:
  • for buyers:
    •  you are above the legal age for purchasing products.
    •  you are able to provide an address in the UAE.
  • for sellers:
    •  you are a legal entity duly registered in UAE.
    •  Trade licence;
    •  Proof of authorisation for the individual who will be registering and using the Site;
    •  you provide identification for the authorised person;
    •  you can provide supporting bank details; and
    •  you acknowledge and agree that for certain product categories, additional requirements might be applicable.



We accept payments online using Visa, MasterCard  credit/debit in AED Dirham. The detail of credit card should be provided at payment step. doest store any credit card inform, The required information are provided to payment gatway and after verification on payment gateway, order is received.  In case of any dispute the law applicable would be based on the UAE Governing Law. will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of the UAE

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